Mail : Payment failed

• Automatically sent to the renter after a failed payment on Stripe or Adyen

For the email to be sent correctly:

1. Put an email subject in: Emails > Payment failed > Email object
2. Mandatory: put an icon
3. The first name of the renter can be indicated with the parameter {{params.renter}}

• Full configuration in Emails > Payment Failed

Example:

Setup details:

• Icon in Emails > Payment failed > icon (recommended format: png)
• Title in Emails > Payment failed > Title
• Contained in Emails > Payment failed > Main text

Sample text:

Good morning {{ params.firstName }} {{ params.lastName }} ,

We are sorry, your XXX payment could not be made to the bank details indicated in your customer account.

Do not panic, several reasons are possible: your bank has requested 3D-Secure authorization for the monthly direct debit, you do not have sufficient funds in your account, your bank card has expired, you have changed your bank card and you haven't updated your bank details...

We invite you to quickly update your bank details on your bank account or to contact Gémo Location customer service at the following address: serviceclients@location.gemo.fr in order to pay for your Gémo Location subscription.

See you soon!

The XXX team