Take, return or charge a deposit with Stripe

How do I authorize a security deposit at the start of the rental and return it or keep it at the end?

Stripe offers to create manual payments which can be used to take out a deposit, for example.

As a reminder, the authorization's maximum duration of the amount on the customer's account is 7 days. Beyond that, if no action is taken, the payment is considered as canceled (therefore the deposit is returned to the customer).

TABLE DES MATIÈRES

• Take a deposit via Stripe
• Collect or return the deposit via Stripe

Take a deposit via Stripe

Once a payment is authorized, the amount is guaranteed and blocked on the customer's payment method.

You must capture the funds before the authorization expires. If the authorization expires before the funds are captured, the funds are released and the payment status changes to "canceled".

Step by step:

1. Add up the deposit amounts of the products chosen by the customer
2. In the Payments section of your Stripe account (for which Lizee has no access), click on Create payment > Manual Payment
3. Add the amount, the currency and a description
4. Ask the customer to fill in their credit card details (you don't have to Save the card)
5. Check "Capture funds later"
6. Click on "Submit payment" in the top right corner

Collect or return the deposit via Stripe

Step by step:

1. Find the deposit among all payments with status “Not captured”
2. Click on the right deposit.
3. Click Cancel to not charge the deposit or Capture to charge it
4. For a cancellation, indicate the reason, you can select “other” and put “Deposit return” for example.
5. Click Yes

The funds should appear in the customer's bank account within a few days.

The payment status is canceled or captured.