How does the bank authorization work for Flex/Classic subscription models?

In subscription models (flex and classic subscription), no payment is made at the time of order confirmation. The first payment takes place at the end of the first month.

To minimize payment defaults as much as possible, we have implemented an optional bank authorization/deposit system that operates as follows.

    1. The end customer places their order as usual (everything is transparent to them).

    2. An amount (defaulting to €50) is temporarily held on their card for a period of 7 days.

        a. If this amount is available on the bank account and successfully captured by Stripe, the order is validated.

        b. If this amount is not available or there is an issue with the card, the order is not validated.

    3. After the 7-day period, the held amount is released.

The duration cannot be adjusted at the moment.

The amount of this bank authorization can be adjusted. Please note that holding the amount on customers' bank accounts affects their periodic payment limit, which could be quite restrictive depending on the chosen amount.

Renewals are not affected by the bank authorization.

The bank authorization is performed with each new order, so with each replenishment (or exchange) as well. We verify again that the account has the funds to cover, for example, one month of rental.

If you do not wish to apply a bank authorization, it can be removed by setting the amount to €0.

For some customers, depending on their banking system, the amount of the authorization may appear as a debit; however, it is only a bank pre-authorization. After 7 days, this amount will appear as a credit on the account.