What does the email containing anomalies sent to Customer Service or the warehouse contain?

Once a day, an automated process compares the list of products that should have been received the previous day with the list of products actually received. An email is then sent, mostly to the logistics team but sometimes to those managing the brand's customer service.

This anomalies email compiles, for each customer, all orders with anomalies. An anomaly is triggered when it has been 6 days since the product return deadline passed, and the products have not been scanned in the warehouse.

There are 3 types of anomalies:

• Missing: One or more products from the order were not returned (most common case).
  • Possible causes
    • The customer has not returned their package, the package is still in transit, or it was lost by the carrier.
    • Before billing the customer, verify if the package was indeed shipped by clicking on the shipping number located next to each order number.

• Unexpected Product: A product was received that was not part of the original order.
  • Possible causes
    • The original product in the order was substituted with another one, and the system is still expecting the initial product instead of the new one.
    • The operator who scanned the order's products scanned the same product multiple times.

• Surprise: A product was received even though it was not selected for return when generating the return label in the subscription models.