Subscription Return - What are the key dates to know?

Whether it's for a Flex or a Classic Subscription, a set of deadlines is established to ensure that the return process proceeds smoothly.

Here are all of these deadlines.

Step 0

Day 0 - End of Subscription

        The customer:

• Goes to their "My Account" section
• Selects all of their products
• Confirms the cancellation of their subscription
• Clicks to download the return label

OR

Day 0 - Modification of Subscription

        The customer:

• Goes to their "My Account" section
• Selects certain rented products
• Clicks to "download the return label"

Step 1

Day 0 + BRD - Shipping Deadline

BRD (Brand Return Duration) is a variable that is the same for all rented products.

By default, it is 2 days.

The shipping deadline date is visible in the RMS (Return Management System) in the list of returns.

Step 2

Day 0 + BRD + 6 days - Anomaly Email

The anomaly email is sent on:

Day 0 + Brand return duration + 6 days

Only in the following two cases:

• The products have not been received at the warehouse by this date.
• The warehouse has not received all the products selected when downloading the Return Label.

It is necessary to specify the email address to which this email will be sent.

Step 3

Day 0 + X

The brand can at any time check how many products have been marked as returned by the customer vs. still in use.

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