To refund an order

An order is automatically refunded when it is canceled by the customer from their customer account.

Otherwise, it can be refunded in full or in part from the OMS (Order Management System). Here's how to proceed:

1. In the Orders section, find your order and open it.
2. Click on "Refunds" and then enter the refund amount in the "Refund Amount" field next to each product.

3. To directly refund the amount for all products, click on "Total Refund" in the upper right corner, and all amounts will be added in the "Refund Amount" fields.

4. A comment can be added in the comment box for reference.

5. Don't forget to click on "Refund" in the lower left corner to finalize the refund.

Upon returning to the order, new lines will appear: the credit memo, refund payments, and the Stripe refund number.

It is this refund action that triggers the sending of the order refund email to the customer through the platform.