By default, when a customer fills out the contact form, clicking the Send button does not send the email to the customer service team. You need to perform the configuration described on this page for that to happen.

How to receive contact requests at a specific email address?

Once the contact form is created, the main challenge is to set up its redirection to the customer support email. The main idea is to connect an automation scenario created with Make to gather the form data and trigger the sending of an email. Here are the main steps of the process.

1. Create a new scenario in Make called "Contact Form Redirection," for example.

2. Custom Webhook Integration

• Add the "Webhooks - Custom Webhook" as the first application in the Make scenario.
• Click on "Add" to create a new webhook and give it a name:

• Copy the webhook address and send it to your project manager at Lizee for adding it to the Clever Cloud environment variables.

• Once added to the environment variables, you can right-click on it, then select 'Run this module only,' and immediately create a request in the contact form on your website. This will help Make understand the data structure it receives.

3. Recording Requests in a Google Sheet

• If you want to save all the contact form requests in a Google Sheet, you can add a "Add a Row" Google Sheet module.

• You can duplicate this template in your Google Sheet and rename it if desired.
• Log in to your Google Sheet account, then choose the method that allows you to connect to your account's Google Sheet (by path, from all, manually).
• Next, select the Sheet Name "Tickets," indicate that the table contains headers, and add the content from the columns detected with elements coming from the webhook, as follows:

• If you wish to populate column H, which allows you to fill in the support level for each request (mainly for statistical reasons), and if you have used question 2 as described in the contact form configuration section, you can enter the following formula: {{if(3.secondList = ""No""; ""Level 1""; ""Level 2"")}}

4. Sending the Email to Customer Support

• Add a module corresponding to your email tool (Brevo, Mailchimp, etc.) and fill it out to send the webhook data to the customer support email address.
• Example with Brevo:
  • Connect to the Production account at the top.
  • Then, add the recipient's email address in the "To" section.
  • Define the email subject in the "Subject" field.

• Define the email body containing the elements provided by the contact form via the webhook.
• Define the sender's email address.