| Adyen | Adyen is a Dutch company specializing in online payment processing services. It offers a payment platform that allows businesses to accept various payment methods, including credit cards, bank transfers, e-wallets and other options, internationally. Adyen provides a complete payment solution, from payment gateway to risk management and fraud prevention services. |
| Back-office | Refers to the part of an IT system that is dedicated to administrative tasks, internal operations management, and support processes that are not directly visible to customers or end users. It consists of the features and interfaces used by administrators to manage content, data, users, and other aspects related to the internal functioning of the system. |
| Orders batch | A set of orders grouped together in order to be prepared at the same time: products of all these orders are taken together from the stock, depending on their location, they are then distributed by order to be packaged.
Batch order preparation saves time compared to unitary order preparation. |
| Cookies | Website cookies are small text files stored on a user's computer, containing information such as preferences, session or tracking data, to improve the user experience and enable the proper functioning of the website. site. |
| CMS | A content management system (CMS) is a software application that allows you to easily create, modify and manage the content of a website. It offers an interface that allows users, even without advanced technical skills, to publish, edit and organize articles, images and other materials on their website.
The CMS offered by Lizee also allows you to modify the meta-titles and meta-descriptions of the site's pages. |
| Date-to-date | Type of rental offered by Lizee, with start and end dates clearly defined from the start of the rental process, and a price per day per product |
| Expected preparation date | Date calculated by Lizee's back office, corresponding to:
- second hand: the day of order if it is a working day otherwise the next working day
- in date-to-date rental: rental start date - shipmentDelay parameter (defined by Lizee in the back office)
- in subscription: the day after the order day |
| Voucher destination | Definition of the place where the voucher will be valid: for example in store, on the rental site, on the second-hand site, on the traditional ecommerce site, etc. |
| Transactional emails | Emails automatically sent when certain actions are performed on the website or in the back office. |
| Bank imprint | Recording of a customer's payment information for a defined period with validation of a minimum balance on the account, defined in the back office. Funds are not blocked in the account. Subsequent direct debits may be ordered from the customer account used to make the imprint. |
| Instagram insert | Section which can be displayed on the Homepage and/or on the order confirmation page, composed of 4 images, a text and a logo, generally used to indicate the Instagram account or hashtag linked to the brand or service offered by the brand |
| FAQ | Acronym for “Frequently Asked Questions”. An FAQ is a website section that brings together questions frequently asked by users, accompanied by their answers. |
| Tag manager | A Tag Manager is a tool that makes it easier to manage and deploy tags on a website without having to directly modify the source code. A tag is a piece of JavaScript or HTML code used to collect data and send information to third-party analytics, tracking, or other services. |
| Homepage | Used to provide a visual first impression and direct visitors to featured products or key categories, making it easier to navigate and eventually drive second-hand sales and/or rentals. It aims to capture users' attention upon arrival.
The homepage as defined in the Lizee website template contains the following modules: ""main"" (for the image/video at the top of the page and its titles, subtitles), ""how it works" ", "faq", "testimonies", "Universe", "Testimonials", "Savings", "Commitment", "Community", "Hero sections" , "More information", "Partners", "Main Hero Product", "Menu". The order of these modules can be defined via the CMS. |
| Multiple instruction | Reconditioning products step which may concern several products at the same time, for example a machine washing cycle.
A multiple instruction is only triggered once the operator has indicated which products are concerned by this instruction. |
| Matomo | Matomo is an open-source web analytics platform, formerly known as Piwik. Matomo provides detailed information on visited pages, traffic sources, user interactions, and many other metrics. |
| Packshot photo | Picture which highlights the product, often photographed in isolation with a neutral background. The aim of the packshot is to present the product in a clear and detailed manner, highlighting its features, design and other relevant elements. |
| Pop-up | A website pop-up is a pop-up window that appears above the main content of the web page. It is typically used to display additional information, special offers, invitations to subscribe to a newsletter, alerts or other important messages. |
| Product reference | A product model detailing its color and possibly its shape or version and which can contain different sizes. Each product reference has its own product page on the website (with its URL) as well as its rental price/purchase and resale prices depending on its condition for second hand. |
| Refit | Process aimed at checking the condition of a product, cleaning it and taking any other action so that it is sold second-hand or rented in a condition of appearance and operation deemed sufficient by the brand.
In the Lizee tool, this process is characterized by a set of product-adjustable instructions, containing text, images, videos and pdf. This process is defined by each brand. |
| Css design review | Work session carried out by a web developer with the aim of modifying the css style file of the rental or second-hand website. The modifications made may concern the color and font of titles and texts, the shape, colors, font and spaces of buttons on the website, the positioning of elements of the site in relation to each other, in mobile version or pc. |
| Takeback | Term used to define the transaction of repurchasing a product from a customer by the brand, via the Take-Back Program. A purchase voucher is sent to the customer as soon as the takeback is validated, which means when products included in this takeback are judged to be in sufficient condition, as defined by the brand. |
| After-sales service | After-Sales Service: all services provided by a company to its customers after the sale of a product or the provision of a service. After-sales service activities generally include complaints management, technical support, exchanges and returns, thus helping to ensure customer satisfaction and loyalty. |
| Shop | Website page where visitors can browse, select and add products to cart. It presents information on the products, their main image, their price, and can be filtered according to several criteria. The “shop page” is essential for rental and second-hand sites, providing a user experience focused on the purchase or rental process. |
| Stripe | Stripe is an online payment platform that allows businesses to process financial transactions over the Internet. It offers comprehensive solutions for processing online payments, including managing credit cards, bank transfer payments, mobile payments, and other electronic payment methods. Stripe is often used by e-commerce sites and developers who want to easily integrate secure payment features into their applications or websites. It offers a user-friendly API (application programming interface), fraud management tools, and supports various currencies and payment methods, making global transactions easier. |
| Take-Back Program | Process allowing the brand to repurchase products from users. The take-back program starts with the completion of a form detailing the products to be purchased, goes through the display of a take-back offer, the acceptance of this offer by the customer, the control of the condition of the parts by the brand (or its partners) and ends with the validation of the status of the purchased products and the sending of a purchase voucher to the customer. |
| Website template | Set of predefined files which determine the structure, design and functionality of a rental or second-hand website offered by Lizee.
The Lizee site template includes a Homepage, a Shop page, a Packs page, product pages, an after-sales service contact form, an FAQ, a 3-step purchasing journey, an order confirmation page and a customer account .
The design file initially proposed is the one corresponding to the design of the corporate site lizee.co.
Certain features of the website must be activated or deactivated by Lizee according to the brand's requests. |
| HTML Widget | An HTML widget is an embeddable element in a web page, usually created using languages like HTML, CSS, and sometimes JavaScript. It can take various forms, such as buttons, forms, calendars, cards, etc., and is designed to provide specific functionality to a web page. |