How to change the delivery address of an order?

If a customer calls after-sales service to change the delivery address of an order, here's how to do it.

1. Check with logistics if the package for this order has already left / if it has already been prepared. If so, the order is no longer editable. Otherwise, you can move on.
2. If the customer is responsive and there is enough time before the package is sent, the best thing is to ask the customer to cancel his order and re-send it with the new delivery address. This avoids having to call on level 3 support.
3. If not, you have to go to the OMS, in the Orders part, filter to find the order and open it. Then click on "Edit addresses" in the right sidebar.
   
4.  If the change consists of going from one home delivery to another home delivery or from a parcel point to a home delivery, simply fill in the new address and save. If it is a question of moving from a home delivery to a parcel point, put the address of the parcel point.
5. In any case, then send an email to sav@lizee.co with the subject "Change of address" and indicating the order number, the old and the new delivery addresses. If the new address is a parcel point, you must also provide the relevant parcel point number.