If orders continue to appear in the "list of orders to prepare" or if their status is "to prepare" in the "Order list" while the parcel tracking link (available in the last column of this view) indicates that it left the warehouse, this means that the last step of the order preparation has not been carried out.
Indeed, it is necessary to click on "Finish the preparation", the big green button, when you are on the page where you can print the transport or withdrawal/return labels.
Contact Lizee after-sales service if you have this case of orders blocked in the "to prepare" status to request the forcing to the "finished" status and make sure that the last step is carried out for all future orders!
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